SHIPPING

Shipping is free for orders over $100 across Canada and the United States. Please note we do not ship to P.O. boxes.

Orders under $100 are subject to a $8.99 flat rate shipping for Canada and USA. 

All orders are shipped on business days from Monday through Friday from 9AM to 5PM EST.

A shipping confirmation email will be sent to you as soon as the order has been sent. This email will contain your tracking number where you will find updates on the status of your delivery. 

Delivery times vary from 3-5 business days.

Please note that we do not accommodate international deliveries for the moment. 

RETURNS

Your satisfaction is our priority. If you’re not entirely satisfied with your purchase, you can return it within 14 days of the delivery date*. Returns will not be accepted passed the 14 days from the delivery date. Items must be un-used and shipped with the original tags. A 15$ flat restocking fee will be deducted from the refund amount.

To return your product:

  1. Complete the return form that is inserted in your package.
  2. Use the re-usable Norden eco-enclose shipping bag to pack the garment.
  3. Apply the pre-paid label on the shipping bag received with your order.
  4. Drop-off your return to your nearest Canada Post mailbox or Counter.

Once received, please allow up to 14 business days for the money to be reimbursed on your credit card.

USA returns, please contact info@betternarrative.com to receive your return label.

*All items marked as ‘Final Sale’ are not subject to refund or exchange. 

FINAL SALES

We do not accept returns or exchanges on any final sale items. No exceptions. During our sale events, any items discounted at 30% off and above are considered a final sale. These items are clearly indicated on the product pages in the description.

PRICE ADJUSTMENTS

    Items are not eligible for any price adjustments during any sale period.

    EXCHANGES

    We do not process direct exchanges; a new order will need to be placed for the desired item.