Shipping and Returns
Shipping is free for orders over $100 across Canada and the United States.
Orders under $100 are subject to a $8.99 flat rate shipping for Canada and USA.
All orders are shipped on business days from Monday through Friday from 9AM to 5PM EST.
A shipping confirmation email will be sent to you as soon as the order has been sent. This email will contain your tracking number where you will find updates on the status of your delivery.
Delivery times vary from 3-5 business days.
For international deliveries, please contact us at firstname.lastname@example.org
Your satisfaction is our priority. If you’re not entirely satisfied with your purchase, you can return it within 21 days of the delivery date. The item must be un-used and shipped with the original tags.
To return your product:
- Complete the return form that is inserted in your package.
- Use the re-usable Norden eco-enclose shipping bag to pack the garment.
- Apply the pre-paid label on the shipping bag received with your order.
- Drop-off your return to your nearest Canada Post mailbox or Counter.
Once received, please allow up to 14 business days for the money to be reimbursed on your credit card.
USA returns, please contact email@example.com to receive your return label.
*Please note that all items marked as ‘Final Sale’ are not subject to a refund. They can be exchanged for another size or style at no-charge.
You can exchange your item within 21 days from the delivery date. The item must be in its original packaging, with all labels and un-used. Size exchanges are processed at no-charge.
To exchange an item, you have two options:
- If you wish to have your replacement jacket faster, you are welcome to place a new order and we will refund your original order upon receipt of you returned jacket.
- If you would like to proceed with an exchange. Please email us a picture or a scan of your return form so we can reserve your replacement jacket. We will then confirm the availability of the jacket and proceed with the exchange once we receive your return.
USA exchanges, please contact firstname.lastname@example.org to receive your return label.